Digital Delivery Policy
Digital Delivery
Every purchase from ttpecom is delivered electronically. After your payment has been successfully confirmed, download access is normally provided through one or more of the following methods:
- A download button on the order confirmation page.
- A download link sent to the email address entered at checkout.
- Your customer account download area, when available.
Most completed orders are delivered shortly after payment confirmation. Delivery may occasionally be delayed because of payment review, fraud screening, website maintenance, technical issues, or incorrect customer information.
No Physical Shipping
No physical product will be mailed to you. Any shirts, mugs, tumblers, signs, frames, or other physical items shown in product previews are examples for demonstration purposes only and are not included with your purchase.
Shipping addresses, shipping fees, tracking numbers, and delivery estimates do not apply to digital-only orders.
What Is Included
Each product page identifies the specific files and formats included with that purchase. Depending on the product, the download may contain SVG, PNG, EPS, DXF, JPEG, AI, PDF, font, ZIP, or other digital file formats.
A product does not automatically include every format listed elsewhere on the website. Please review the applicable product description before completing your purchase.
Files may be packaged inside a ZIP folder. You may need compatible extraction software to unzip the folder before opening the individual files.
Email Delivery
You are responsible for providing a complete and accurate email address during checkout.
If you do not see the download email, please check your:
- Spam folder.
- Junk folder.
- Promotions folder.
- Social folder.
- Email quarantine or filtering system.
Adding [email protected] to your contacts may help prevent future messages from being filtered.
Downloading and Backing Up Your Files
We recommend downloading your files promptly after purchase and keeping a secure backup on your computer, cloud storage account, or external storage device.
Download links may remain available for an extended period, but we do not guarantee permanent or lifetime hosting of every file or download link.
If your original link is no longer available, contact us with your order information. After verifying the purchase, we may reissue access to the original purchaser when the product remains available in our records.
Software and Device Compatibility
You are responsible for confirming that the listed file formats are compatible with your software, device, printer, cutting machine, or intended workflow before purchasing.
Common examples include:
- SVG files — commonly used with compatible cutting and vector-editing software.
- PNG files — commonly used for sublimation, printing, and raster-based projects.
- EPS and AI files — commonly used with compatible professional vector-editing software.
- DXF files — commonly used with certain cutting-machine applications.
- PDF and JPEG files — commonly used for viewing, printing, instructions, or reference materials.
Compatibility may vary depending on the software edition, subscription level, device, operating system, and software version.
No software, application subscription, cutting machine, printer, font manager, ZIP extraction program, or physical material is included unless expressly stated on the product page.
Download and File Issues
Please contact us if:
- You did not receive download access after payment was confirmed.
- The download link does not work.
- The ZIP folder appears corrupted.
- A file format specifically listed on the product page is missing.
- You received the wrong product.
- A file cannot be opened using compatible software.
Send your request to [email protected] and include:
- Your full name.
- Your order code.
- The email address used at checkout.
- The product name.
- A description of the problem.
- A screenshot or error message, when available.
We normally respond within one to two business days. Depending on the issue, we may provide a replacement file, a new download link, technical guidance, or another remedy available under our Return and Refund Policy.
Payment Review and Security Holds
Download access may be temporarily delayed when a payment is pending, reversed, under review, or flagged for possible unauthorized activity.
We may request reasonable order verification before releasing or reissuing files. This helps protect customers and our business from fraudulent transactions and unauthorized access.
International Customers
Digital products may generally be purchased and accessed from locations where our website, payment provider, and file types are legally available.
Availability may be affected by payment-provider restrictions, sanctions, local laws, internet access, currency support, or technical limitations.
Applicable sales tax, VAT, GST, or similar charges may be calculated or collected at checkout where required.
Refunds
Because digital files can be accessed and copied after delivery, purchases are generally final once download access has been issued.
Refunds, replacements, duplicate charges, and defective file claims are governed by our Return and Refund Policy.
Contact Us
Need Help With a Download?
Email us at [email protected] with your order code and a description of the issue.
Support hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time
Typical response time: 1–2 business days