Digital Refund Policy

Last updated: July 30, 2026

Digital Product Refund Policy

Because digital products can be accessed, downloaded, copied, and used immediately after purchase, all sales are generally final once download access has been issued.

We do not accept returns or exchanges for digital products. However, we will review refund or replacement requests involving technical problems, incorrect delivery, or payment errors as described below.

When a Replacement or Refund May Be Available

Please contact us if:

• You did not receive download access after your payment was confirmed.
• Your download link does not work and we are unable to successfully reissue it.
• The downloaded ZIP folder or included file is corrupted.
• You received a different product from the one you ordered.
• A file format specifically listed in the product description is missing.
• The delivered files are materially different from the product description.
• You were charged more than once for the same transaction.
• We canceled your paid order.
• A refund is otherwise required by applicable law.

When possible, we will first attempt to resolve the issue by providing a corrected file, replacement file, or new download link.

If we cannot correct an eligible issue, we may issue a full or partial refund to the original payment method.

Refund Request Deadline

Eligible issues must be reported within 14 calendar days of purchase.

Email [email protected] and include:

• Your full name.
• Your order code.
• The email address used during checkout.
• The name of the affected product.
• A clear description of the issue.
• A screenshot or error message, when available.

We normally respond within one to two business days.

Situations That Are Generally Not Refundable

Except where required by applicable law, refunds are generally not provided when:

• You changed your mind after purchasing.
• You purchased the wrong product.
• You purchased the wrong license tier.
• You no longer need the design.
• You successfully received the files but do not like the design style.
• You did not review the product description or included file formats before purchasing.
• Your software, device, printer, cutting machine, or application does not support a clearly disclosed file format.
• You do not know how to operate your software, printer, cutting machine, or other third-party equipment.
• The result differs because of printer settings, material selection, ink, heat settings, machine calibration, software settings, or another production variable.
• A third-party marketplace, print-on-demand provider, or software platform rejects the file or finished product.
• You purchased similar products through separate orders.
• You have already used the design in a commercial product, listing, advertisement, or production process.
• The request is based only on a preference regarding color, layout, appearance, or style that was visible before purchase.
• You violated our Terms of Service or Digital Product License Agreement.

Duplicate Payments

If the same transaction was accidentally processed more than once, contact us with the relevant order and payment information.

After confirming that a duplicate charge occurred, we will refund the duplicate payment to the original payment method.

Separate orders manually placed by the customer are not automatically considered duplicate charges.

License Selection

Personal, Commercial, and Print-on-Demand licenses provide different usage rights.

Purchasing the wrong license tier does not mean the digital file is defective. Please review the license information before placing your order.

If you need additional usage rights, contact us to ask whether a license upgrade is available. Any additional license fee must be paid before the expanded use begins.

Complete licensing rules are available in our Terms of Service and Digital Product License Agreement.

Refund Processing

Approved refunds will be returned only to the original payment method used for the transaction.

We do not issue refunds through cash, cryptocurrency, gift cards, wire transfers, or a different payment account.

After a refund is approved, your payment provider or financial institution may require additional time to post the funds to your account.

Effect of a Refund on Your License

If a refund is issued, the license connected to the refunded product ends immediately.

You must:

• Stop using the design.
• Delete all copies of the refunded files.
• Remove any listings or downloadable products containing the design.
• Stop producing additional physical products using the design.
• Stop using the design for Personal, Commercial, or Print-on-Demand purposes.

A refund does not permit continued use of the digital product.

Payment Disputes

Please contact us before opening a dispute or chargeback so we have an opportunity to investigate and resolve the issue.

When responding to a payment dispute, we may provide the payment provider with relevant information such as:

• Order confirmation.
• Transaction details.
• Download delivery records.
• Download access records.
• Product descriptions.
• License terms.
• Customer communications.

Nothing in this policy prevents a customer from exercising legitimate rights provided by applicable law or the customer’s payment provider.

Contact Us

BELLA BOHO CLOTHING LLC
Doing business as ttpecom
12011 Tuscany Bay Dr #304, Westchase, FL 33626, United States
[email protected] · (813) 590-2148