Privacy Policy

Information We Collect

When you visit Kobo Brand, we collect: your name, email address, billing information (processed by PayPal — we never store card numbers), the design files you purchase, and browsing data such as pages visited and time on site.

How We Use Your Information

We use your information to deliver your digital downloads, send order confirmations and download links, respond to customer service requests, prevent fraud, and improve our website and products. We do not sell your personal information to third parties.

Cookies

We use cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though this may affect site functionality such as the cart and download links.

Third-Party Services

We use PayPal to process payments securely; PayPal maintains its own privacy policy at paypal.com/privacy. We may use Google Analytics to understand how visitors use our site. Download links are served through our own secure delivery system.

Data Retention

We retain order and download records for 7 years for tax and legal compliance. You may request deletion of your personal data (excluding records required for legal compliance) by emailing [email protected].

Your Rights (CCPA/GDPR)

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and opt out of marketing emails using the unsubscribe link in every email.

Contact

Questions about this policy? Contact us at [email protected]. Kobo Brand, 2895 SW 36th Ave, Miami, FL 33133, United States.

Information You Provide Directly

When you create an order, contact our support team, subscribe to our newsletter, or request a custom design, you voluntarily provide information such as your name, email address, and the content of your message. We use this information solely to fulfill your request and communicate with you about it. Providing this information is optional, but some features — such as completing a purchase or receiving download links — require it.

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit, including your IP address, browser type, device type, operating system, referring pages, and the dates and times of your visits. This information is aggregated and used to understand traffic patterns, diagnose technical problems, protect against fraud, and improve the performance of our site. It does not personally identify you.

How We Share Information

We share information only with the service providers necessary to operate our business: PayPal for payment processing, our email delivery provider for order confirmations and download links, and analytics providers to measure site usage. These providers are contractually limited to using your information only to perform services for us. We may also disclose information when required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of our customers and our business. We never sell your personal information.

Data Security

We use industry-standard safeguards including SSL encryption, restricted access controls, and secure third-party processors to protect your information. Payment card details are handled entirely by PayPal and never touch our servers. While no method of transmission over the internet is completely secure, we work continuously to protect your data and promptly address any vulnerabilities we discover.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us at [email protected] and we will delete it promptly.

International Visitors

Our business is operated from the United States. If you access our site from outside the U.S., you understand that your information will be processed in the United States, where data protection laws may differ from those in your country.

Email & Marketing Choices

If you subscribe to our newsletter, you may unsubscribe at any time using the link in any email or by contacting us. Transactional emails — such as order confirmations and download links — are necessary to deliver your purchase and are sent regardless of marketing preferences.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated date below indicates when the policy was last revised. Significant changes will be posted prominently on this page.

Last updated: January 2025